Frostline

• Material: Stainless Steel + 18k Gold Plating

• Stones: Zircon

• Style: Y-Shaped Chain Necklace

• Width: 0.29 cm / 0.11 in

• Length: 40 + 5 cm extender / 15.74 + 1.96 in

• Weight: 10.1 g

• Features: Waterproof, Hypoallergenic

At STAKD Jewelry, we want to make sure your order reaches you quickly, safely, and hassle-free. Please review our shipping policy below:

Processing Time

• All orders are processed within 1–3 business days (excluding weekends and holidays).

• During high-demand periods (new collection launches, holidays, promotions), processing times may be slightly longer.

Domestic Shipping (U.S.)

• Standard Shipping: 3–7 business days

• Expedited Shipping: 2–3 business days (additional cost)

• Orders over $50 qualify for free standard shipping.

International Shipping

• We currently DO NOT offer worldwide shipping

Tracking Your Order

• Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your package.

Lost or Delayed Packages

• STAKD Jewelry is not responsible for packages lost or delayed due to incorrect addresses, courier delays, or customs holds.

• If you believe your package is lost, please contact us at stakdjewelry@gmail.com and we will assist you in filing a claim with the carrier.

Questions?

If you have any questions about your order or shipping, please reach out to us at stakdjewelry@gmail.com.

Eligibility

• Returns and exchanges are accepted within 14 days of delivery.

• Items must be unworn, unused, and in their original packaging.

• For hygiene reasons, earrings are final sale and cannot be returned or exchanged.

• Custom or personalized pieces are non-refundable unless defective or damaged upon arrival.

How to Start a Return or Exchange

• Email us at stakdjewelry@gmail.com with your order number and reason for return.

• We will provide return instructions and a return authorization (RA) number.

• Once your return is received and inspected, we will process your refund or exchange.

Refunds

• Refunds will be issued to the original payment method within 5–7 business days after we receive your item.

• Shipping costs are non-refundable.

Exchanges

• If you’d like to exchange for a different item, we will ship your new piece once we receive the returned item.

• Customers are responsible for shipping costs when sending items back.

Damaged or Defective Items

• If your jewelry arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue.

• We will send a replacement at no additional cost.

Final Sale Items

• Sale items, earrings, and custom orders are final sale and not eligible for return.

Questions?

If you have any concerns about your order or need help with a return, please reach out to us at stakdjewelry@gmail.com.